Professional Scrum Master I

Public Class

Live Virtual Class

Private Class

In-House Class

Key points about this course

Duration: 2 Days

Time: 9.00am – 5.00pm

Course Fee: RM2,999.00

HRDF Claimable Course

Course Overview

Professional Scrum Master (PSM 1) covers the principles and (empirical) process theory underpinning the Scrum framework, and the role of the Scrum Master in it. This course is a combination of instruction and team-based exercises, and teaches what is at the heart of the Scrum and Agile movement.

This course teaches how to use Scrum how to optimize value, productivity, and the total cost of ownership of software products. Students learn through instruction and team-based exercises, and they are challenged to think on their feet to better understand what to do when they return to their workplaces.

Course Outcome

Upon successful completion of this course, participants should be able to:

  • Have a clear understanding of the rules of Scrum through the empirical foundation of Scrum

  • Act as Scrum Masters for Scrum Teams and stakeholders from an in-depth understanding of servant-leadership

  • Effectively start using Scrum

  • Increase the effectiveness of Scrum underway

Target Audience
  • Program managers, Engineering managers 

  • Product designers, Lead developers responsible for the successful use and/or rollout of Scrum

Course Level
Beginner to Intermediate
Course Outline

  • Predictive versus empirical approaches
  • How empiricism can help product development
  • How Scrum is different than the traditional approach and when to use scrum
  • How does agile and scrum help value maximization 
  • Honesty and transparency

  • Detailed Scrum framework review
  • Scrum roles, artifacts, and activities
  • Edge cases for using scrum 
  • Where does the Scrum Master fit in
  • Estimating and valuing work
  • Planning Scrum work 
  • Monitoring Scrum work

  • Core values of Scrum 
  • Colocation, context switching, and team dynamics 
  • Addressing team culture for positive growth
  • Coaching teams for effective performance

  • Good Scrum Master’s characteristics
  • Scrum Master’s involvement in self-organization
  • Moving away from controller to enabler

  • Scrum adoptions in large organization
  • Using emergence to adopt organizational change 
  • Considerations when scaling 
  • Tactical approaches for Scrum at large

About PSM I Certification


The Professional Scrum Master™ I (PSM I) certification validates your knowledge of the Scrum framework, the Scrum Master accountabilities and how to apply Scrum. 

PSM I is recognized by the industry as a certification that demonstrates a fundamental level of Scrum mastery. As a PSM I certification holder, you have proven that you understand Scrum as described in the Scrum Guide and how to apply Scrum in Scrum Teams. PSM I holders have a consistent terminology and approach to Scrum.

Exam Details

  • $200.00 per attempt
  •  Passing score: 85%
  • Time limit: 60 minutes
  • Number of Questions: 80
  • Format: Multiple Choice, Multiple Answer, True/False
  • Practice Assessment: Scrum Open
  • Passwords have no expiration date, but are valid for one attempt only
  • Lifetime certification – no annual renewal fee required
Frequently Asked Questions

Scrum doesn't stand for anything; it's not an acronym. The term "Scrum" was inspired by the game of rugby, as it implies a team working closely together towards a common goal.

It's a framework used in project management, particularly in software development, to organize teams and manage work efficiently. Scrum emphasizes teamwork, accountability, and iterative progress toward a well-defined goal.

A Scrum Master is a key role within the Scrum framework, which is a popular method for managing projects, especially in software development. Think of a Scrum Master as a coach and facilitator for a team that uses Scrum to work on projects. Their main job is to make sure the team follows the rules and practices of Scrum, works well together, and stays focused on the task at hand.


The Scrum Master does not manage the team in a traditional sense but helps remove any obstacles the team might face and ensures a smooth workflow. They also act as a bridge between the team and any outside factors that might affect the project.


This includes protecting the team from interruptions during a project and helping them interact with other parts of the organization. The Scrum Master is crucial for ensuring that the Scrum team can work efficiently and effectively.

A Scrum Master is primarily a facilitator and coach for a Scrum team. They ensure that the team follows Scrum practices and principles, lead Scrum meetings, remove obstacles that hinder the team's progress, and protect the team from external interruptions.

Additionally, they act as a mediator within the team and a liaison with other stakeholders, always advocating for continuous improvement and efficiency in the team's workflow.

Choosing between a Scrum Master and a Project Management Professional (PMP) certification depends on your career goals and the project management approach of your industry.

A Scrum Master is specialized in agile methodologies, ideal for flexible, iterative projects often seen in software development.

PMP covers a broader range of project management techniques and is recognized across various industries. If you prefer agile and fast-paced environments, Scrum Master is suitable. For a more traditional and comprehensive approach to project management, PMP is the better choice.

A Scrum Master role is best suited for someone who is a good facilitator, communicator, and problem-solver.

They should understand Scrum principles deeply and be able to coach a team in implementing them. This role is ideal for individuals who are team-oriented, have strong leadership skills, and are adept at helping teams navigate challenges. It's not necessary for a Scrum Master to have a technical background, but understanding the field in which the Scrum team operates is beneficial.

This role is perfect for those who are passionate about helping teams work effectively and efficiently while fostering a collaborative and agile working environment.

To become a Scrum Master, follow these steps:

  1. Learn Scrum Principles: Understand the fundamentals of Scrum, either through self-study, online resources, or formal education.

  2. Attend a Scrum Master Course: Enroll in a certified Scrum Master course offered by accredited organizations like Scrum Alliance or

  3. Get Certified: After completing the course, pass the Scrum Master certification exam to earn your certification.

  4. Gain Experience: Start applying Scrum principles in practice. Practical experience is crucial for becoming an effective Scrum Master.

  5. Continuously Improve: Keep learning and stay updated with the latest trends and practices in Scrum and Agile methodologies.

Scrum is popular because it offers a flexible, collaborative, and efficient framework for managing projects, especially in fast-paced and changing environments like software development. Key reasons for its popularity include:


  1. Adaptability: Scrum allows teams to adapt to changes quickly, making it ideal for projects with evolving requirements.

  2. Improved Productivity: Its iterative approach helps teams to focus and deliver work in manageable chunks, leading to increased productivity.

  3. Better Quality: Regular reviews and adjustments ensure a higher quality of the final product.

  4. Enhanced Communication: Regular meetings foster better communication among team members and with stakeholders.

  5. Customer Satisfaction: The focus on continuous delivery ensures that the product meets customer needs more effectively.

  6. Team Empowerment: Scrum promotes self-organization and collaboration, empowering teams to make decisions and improve their work processes.

Many companies across various industries use Scrum, especially those involved in software development, technology, and innovative product development. Some well-known companies that have adopted Scrum include; Google, Apple, Amazon, Spotify etc. 


These companies utilize Scrum due to its flexibility, efficiency, and ability to accommodate rapid changes, which is crucial in the fast-paced tech industry.

To use Scrum effectively, ensure your team understands Scrum principles and define clear roles. Work in short sprints, maintain a prioritized product backlog, and hold regular Scrum meetings like stand-ups and retrospectives.


Encourage open communication and collaboration, be adaptable to changes, and focus on continuous improvement. Engage stakeholders regularly and use Scrum artifacts like backlogs and burn-down charts efficiently.

Using Scrum in Agile involves:

  1. Implementing Scrum Framework: Adopt Scrum roles (Scrum Master, Product Owner, Development Team), events (sprints, daily stand-ups, sprint planning, reviews, and retrospectives), and artifacts (product backlog, sprint backlog, increment).

  2. Working in Sprints: Break work into short, time-boxed periods called sprints, usually lasting 2-4 weeks.

  3. Prioritizing Work: Use the product backlog to prioritize work based on value and urgency.

  4. Regular Inspections and Adaptations: Continuously inspect progress and adapt plans through regular Scrum events.

  5. Collaborative Teamwork: Foster a team environment where collaboration, communication, and collective decision-making are emphasized.

  6. Incorporating Feedback: Regularly review work with stakeholders and incorporate feedback for continuous improvement.

Scrum is a subset of Agile and emphasizes iterative development, team collaboration, and flexibility to changing requirements.


The PSM I certification is widely acknowledged in the industry as a proof of basic expertise in Scrum. If you have this certification, it means you've shown you know the Scrum framework as it's outlined in the Scrum Guide and can use it effectively in Scrum Teams.

Additionally, those with PSM I certification share a common understanding and method of implementing Scrum.


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